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Ship
Jobs
Hotel
Department Jobs
Hotel
Manager: The Hotel Manager is a member of the ship's senior
management team. This team consists of the Captain, Chief Engineer,
Staff Captain, Hotel Manager and Cruise Director. The Hotel Manager is
responsible for the day to day operation of the Hotel department which
includes the following: the Purser's office, the Steward department, the
Bar, Food & Beverage departments, cruise staff, the casino and the
concessionaires such as the salon, photo and gift shop.
Purser's
Office: The Purser's office is the administration hub of the ship.
This office has many responsibilities. The Chief Purser may delegate
tasks differently depending on the ship and its procedures. The Purser's
office has a front counter where Assistant Pursers deal with passenger
questions and complaints. Other administrative responsibilities of this
office are filling out maintenance requisitions, currency exchange,
postage sales and adjusting passenger and crew manifests. While in port,
the Purser's office is responsible to keep contact with the ship's
agent. Other responsibilities include shipboard announcements, sailing
reports and distribution of safety deposit boxes for passengers. In the
event of unexpected passenger disembarkation due to illness or family
emergency, it is the Purser's office task to arrange and complete the
necessary paperwork.
Canadians,
Americans and British have a good chance of being hired for positions
within the Purser's office, but anyone interested will have to start at
the bottom of the ladder. The Assistant Purser, also known as the Junior
Officer, is the first step in learning the duties involved. You may need
to complete several contracts before gaining enough experience for
promotion.
Chief
Purser: The Chief Purser oversees all revenues and expenses. He or
she reports accounting to the cruise line's head office. The Chief
Purser is a position that requires extensive hotel or cruise ship
experience.
Accountant:
The accountants of the ship consist of the Chief Accountant, his or
her assistant and a computer operator. This team is responsible for the
ship's finances. They control the safe and supervise all revenue from
activities such as bingo and horse-racing. They provide floats, cash
advances, change for the Purser's office and assist with the ship's
payroll. They keep a close eye on shipboard passenger accounts, print
statements for the guests and ensure full payment from passengers is
collected before they disembark at the end of the cruise. An accounting
education or equivalent experience is required if you are interested in
applying for a position as an accountant.
Crew
Purser / Human Resources Manager: The Crew Purser's primary
responsibility is customs and immigration procedures relating to crew
members. Other duties include ensuring that all passports and visas are
valid, preparing paperwork for crew signing on and off, keeping updated
records, berthing and crew lists, assigning cabins to new crew, and
sorting and distributing crew mail. The Crew Purser must keep the
shore-side office informed of the ship's requirements and upcoming crew
vacations. The Crew Purser has an important role of acting as a liaison
between the cruise line's head office, shipboard department heads and
the individual crew member.
First
/ Second Purser: The First and Second Pursers assist the Chief
Purser with all general accounting. Depending on the cruise line,
requirements for this position include hotel or resort experience as
well as previous training in the Purser's office. An accounting or
banking background would be a definite asset.
Assistant
Purser / Junior Officer / Receptionist: This entry-level position is
a key front line contact for the ship's passengers. Similar to duties at
the front desk of a hotel, you will provide information on the ship and
its ports-of-call. You will provide safety deposit boxes, open and close
shipboard charge accounts and assist in resolving passenger complaints.
Selling postage and handling outgoing mail is also a part of this
position. Requirements include one-year hotel front desk, hospitality or
banking experience. On your resume, emphasize strong clerical abilities,
excellent customer service skills and your ability to multi-task.
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